Recommendations for improving communication

Humor is the affectionate communication of insight .

• Focus on "You" attitude instead of "I" attitude.

• Show interest in the receiver and emphasize the benefits which the receiver will gain out of the message.

• Use expression that shows respect.

• Always check accuracy of figure, facts and words.

• Put action in your verbs.

• Avoid unnecessary repetition.

• Use Vivid and image-building words. 

Reference to Book: Business Communication for the material posted. Writers: M.K Sehgal & Vandana Khetarpal. Published in year 2006
http://www.youtube.com/watch?v=YNDMCHF21pE for video uploaded.
Reference to: - Leo Rosten for quote used from http://www.brainyquote.com/quotes/authors/l/leo_rosten..