Consideration means preparing every message after keeping the receiver in mind by putting yourself in your place. A considerate person does not lose temper, does not accuse others, and is aware of the desires, circumstances, emotions and requests of the receivers.
Courtesy stems from a sincere "you' attitude namely politeness that grows out of respect and concern of others.
Clarity
Getting the meaning from your head to the head of listener or reader accurately-is the purpose of clarity.Clarity of ideas adds much to the meaning of message. The first stage is clarity in the mind of sender. The next stage is transmission of the message in a manner which makes it simple for the receiver to comprehend.
Correctness
The message should not contain any wrong information and should be authentic. Choose the right level of the language. At the time of encoding, the sender should ensure that his knowledge about receiver is comprehensive.
Concreteness
Communicating concretely means being specific, definite and vivid rather than vague and general. Often it means using denotative rather than connotative words.
Credibility
(Build trust) If the sender can establish his credibility, the receiver has no problem in accepting his statement. Establishing credibility is not the outcome of one short statement. It is long drawn out process in which the receiver through constant interaction with sender understand his credible nature.
Completeness and Consistency
The business message is complete when it contains all the facts which reader or listener needs for reaction that the sender of the message so desires. In simple words provide all necessary information, answer all question asked, give something extra when desirable.
Conciseness
Conciseness is saying what you want to say in the fewest possible words. A concise message
is complete without being wordy.The message to be communicated should be as brief as concise as possible.
Reference to Book: Business Communication for the material posted. Writers: M.K Sehgal & Vandana Khetarpal. Published in year 2006.
Reference to video uploaded : http://www.youtube.com/watch?v=6VVMpeppTL0
Any man who reads too much and uses his own brain too little, falls into a lazy habit of thinking..
As analyzed by Henry Mintzberg , managers need communication for the following inter-related roles :
Interpersonal role
It is necessary to ensure effective operation of organization system and to maintain proper relationship within the organization and with outside clients and suppliers. If interpersonal communication is effective, internal systems will run smoothly.
Informational role
If the internal information system is effective, System such as stock control, personnel financial systems and quality control networks will operate smoothly. Short-comings and problems will be quickly identified and a proper remedial action will be taken.
Reference to:Albert Einstein http://www.brainyquote.com/
Reference to Book: Business Communication for the material posted. Writers: M.K Sehgal & Vandana Khetarpal. Published in year 2006.
Managing is a complex process. In simple terms management can be described as the organisation of capital, labor and material to achieve production and distribution of particular goods and services. For training and development programs communication also plays a vital role.
Some important functions of managing:
Forecasting and planning
Every function is dependent on communication for its success. For example if the management fails to communicate its objectives, program-mes, plans policies and procedures to the concerned people and at proper time then it would fail to run in an organised manner.
Organizing
Organizing as a management function determines the formal and informal relationships within the organization or outside it. These relationships are developed and maintained through inter-personal communication.
Instructing
This function depends on inter-personal exchange of information regarding products, processes and targets for its success.
Controlling
For effective control over organization functioning and planning the managers should have requisite competence to receive information and respond quickly. Reference to: Harvey MacKay quotes http://www.searchquotes.com/
Reference to Book: Business Communication for the material posted. Writers: M.K Sehgal & Vandana Khetarpal. Published in year 2006.
This is the correct definition for the word Skill. However
the term "Soft Skills" is basically related to the ability of a
person. It is a bunch of Personality traits, Person's way of dealing,
Motivational skill, Communication Skills and Team skills. Communication Skills
is major part of Soft Skills. In general it is the synonym for the Soft Skill.
If we relate it to the business context it is also known as Interpersonal Skill.
Furthermore the word "Communication" has been derived from a Latin
word "comm-unis" which means to share. So it is the sharing and
exchanging of ideas between two or more people.
Following are some characteristics of communication which
can define this term in a much better way:
(a) It is a process:
It is a process in which there are some identifiable events which are
initiated by the sender. This is followed by encoding the message through some
channel till the receiver receives the message and ends the process by
providing feedback.
(b) Meaning based:
As it has been very
succinctly said by one specialist “the most important need for communication is
to be able to refer to the things in the real world that is to be able to name
or to state events and attributes by using words”. In other words we must able
to link words together to make them meaningful sentences. Because there is need
to be clear-headed about what you want to say.
(c) Dynamic process:
The word dynamic means "ever
changing". Communication is not a constant and onetime event it is a
dynamic or changes as the time passes. So it rightly said that "Change is
the law of life".
Reference to Book: Business Communication for the material posted. Writers: M.K Sehgal & Vandana Khetarpal. Published in year 2006.
